Refund policy

Our Commitment

At Art with love, we want you to be completely satisfied with your purchase. Because our products are custom-made to order specifically for you, we have the following return and refund guidelines.

Return Timeframe

Customers have 7 days from the date of delivery to request a return for damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

We accept returns and offer refunds or replacements for items that arrive damaged, defective, or incorrect. If you receive a product with a quality issue, please contact us at 

Our Commitment

At Art with love, we want you to be completely satisfied with your purchase. Because our products are custom-made to order specifically for you, we have the following return and refund guidelines.

Return Timeframe

Customers have 7 days from the date of delivery to request a return for damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

We accept returns and offer refunds or replacements for items that arrive damaged, defective, or incorrect. If you receive a product with a quality issue, please contact us at alberto@artwithlove.store with:

  • Your order number
  • Photos clearly showing the defect or damage
  • A brief description of the issue

Once we verify the issue, we'll send you a replacement at no charge or provide a full refund.

Custom-Made Products

Since all our products are made-to-order, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Size or fit issues
  • Color variations due to different screen displays
  • Style or design preferences

We recommend reviewing product descriptions, size charts, and images carefully before placing your order.

with:

  • Your order number
  • Photos clearly showing the defect or damage
  • A brief description of the issue

Once we verify the issue, we'll send you a replacement at no charge or provide a full refund.

Custom-Made Products

Since all our products are made-to-order, we cannot accept returns for:

  • Change of mind or buyer's remorse
  • Size or fit issues
  • Color variations due to different screen displays
  • Style or design preferences

We recommend reviewing product descriptions, size charts, and images carefully before placing your order.

Return Shipping

For approved returns of damaged or defective items, we will provide a prepaid return shipping label. You will not be responsible for return shipping costs for quality-related issues.

Refund Processing

Approved refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be credited back to your original payment method. Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Non-Refundable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Custom or personalized products
  • Items marked as final sale

International Orders

For international customers, please note that any customs duties or import taxes paid are non-refundable. If you need to return an item, international return shipping may be more expensive than domestic returns.

Contact Us

If you have any questions or concerns about your order or our return policy, please contact us at:

  • Email: alberto@artwithlove.store
  • Response time: Within 24-48 hours

We're here to help ensure you have a great experience with Art with love!